Contact
For questions about your order or patterns, please send us an email at support(at)pickles.no

Orders
We ship the orders within 1-3 working days. The entire stock is always updated in the shop. If we are sold out, but your order has gone through, we will contact you to make an arrangement. In the event of sold out goods due to two customers buying them at the same time we will refund the latest purchase.

Lost parcel?
If you´re not receiving your parcel please get in touch at support(at)pickles.no. As the mail in different contries seem to work at very different speed, and the parcels often stays in the customs duty office for a long time, and also due to delays as a consequence of COVID19 we don’t send you a replacement if it´s less than 8 weeks since your order (Outside Norway). This is based on experience. To the US it might take a very long time at the moment, as the US Postal Service is sending all packages to U.S Customs and Border Protection for examination.

We print the address you have listed directly onto stickers, and it is the customer’s responsibility to make sure the address is correct. If it is incorrect, we do not take the responsibility of replacing it if lost.

Shipping Denmark, Sweden and Finland
All orders will be shipped with Bring. Shipping is 99,- NOK including tracking and customs. All prices is stated in NOK or USD.

Shipping World Wide
All orders will be shipped with the Norwegian Mail. The shipping cost will be calculated at check out, according to Norwegian mail rates. Rates will be calculated at check out based on the weight of your parcel. We don´t offer tracking outside Norway, Sweden, Denmark and Finland.

Taxes Denmark, Sweden and Finland
Tax and customs included. Parcel is delivered to you with no extra fees being applied from customes or border control as we import parcels into the EU and pay the tax directly.

Taxes World wide
The Norwegian tax is deducted at check out (-20%). The customs in your country might therefore add a custom fee upon import. The rules for this varies from country to country, and is out of our control. Most countries have a certain limit that you can buy products for without paying this fee, so make sure to check this out if it is important to you. If you do not wish to pay the fee, simply do not pick up the parcel and it is being sent back to us. You will get a refund of what you initially paid except for a $12 fee for shipping and handling when it arrives. Based to experience the return might take a few weeks.

Payment
Pay with credit or debit card.

Extra orders
All sales need to be registred in our webshop for book keeping purposes, and we cannot add more items to an exsisting order manually.

Parcel returned to sender
If you haven’t collected your parcel and it is being returned we will refund you what you initially paid except for a $12 fee for shipping and handling.

Return policies
Any unused yarn in new and unopened condition that we still have in stock can be returned in exchange for new/different yarn. The customer will have to pay the shipping cost of their return. To exchange yarn, please place a new order as usual, we will refund the amount of the yarn returned once we receive it.

The address is:
Pickles AS
Markveien 56 g
N-0550 Oslo
Norway

NOTE: Yarn from the scrap basket can not be returned!